REMOTE SUPPORT
Our Remote Support tool gives you, the customer another option when using our support services. Most problems can now be solved remotely without having to schedule a technician to come to your location. This results in lower costs and allows you to quickly get back to work instead of having to wait on a technician to show up. Our Remote Support* services can be used on all types of internet connections. So it doesn't matter if you are still using dial-up or if you are on a high-speed connection. Also there is no need to worry that your sensitive information is exposed to the internet because we use 128bit level encryption with your Remote Support Session. (Also see our privacy statement). If you are already an InfoTech22 customer you automatically qualify for this service. If not, we invite you to sign up free today.**
Remote Connection Tools
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How Does It Work?
After you register, you call InfoTech22 ant 205-221-1278 and request remote support. You will be instructed on how to download a connection tool to your computer. You invite the technician in to help you and authorize his connection to your computer. He takes over as you watch and fixes the problem. When he is finished he will log off and he no longer has access to your computer until you invite him in again. You will be billed a prorated rate in minutes not hours ($5.00 minimum), for the service. That's it. Simple and easy. |
* Remote Support means up the street, not across the ocean or in another state.
You talk to the same people who you can look in the eye right here at home.
** Signup is free. Charges only apply when service is provided.
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